Terms Of Service
Terms & Conditions
- Order Processing
- Order Status
- Out of Stock and Backorders
- Order Cancellations
- International Shipping and Delivery
- Returns and Refunds
- Reshipping Charges
- Payment Options
- Sales Tax
- Promotions / Coupons / e-Vouchers
- Maximum Purchase Policy
- Customer Service
- Security and Privacy
- Spokesperson Disclosure Statement
- Notice For California Residents
- Company Address
PLEASE READ THE FOLLOWING CAREFULLY AS IT AFFECTS YOUR LEGAL RIGHTS. BY USING THIS WEBSITE YOU AGREE TO THESE TERMS & CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS & CONDITIONS, YOU SHOULD STOP USING THE WEBSITE. THESE TERMS & CONDITIONS CONTAIN AN AGREEMENT TO ARBITRATE THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES RATHER THAN JURY OR ANY OTHER COURT PROCEEDINGS OR CLASS ACTIONS OF ANY KIND.
Orders are processed and shipped on business days only Monday through Friday, excluding major holidays. Most orders are processed within 5 business days (processing time does not include weekends and holidays). Orders placed on Saturday and Sunday will be processed the following Monday. All purchases are subject to bank authorization prior to processing. Only authorized purchases may be processed and shipped. Orders being sent to a P.O. Box or Military APO/FPO addresses must be shipped via the United States Postal Service.
When you place an order with LUNAGLO, you will receive an order confirmation via email. If you establish an account with us, you can track the status of your orders online. If you do not have an account set up with us but have questions concerning your order, please contact Customer Service during business hours by using our contact form. Be sure to include your order number in the subject of your email or when leaving a voice message. If you have any other questions about your order, please contact Customer Service as indicated above. Once your order is shipped, your tracking number will be emailed to you (Note: Some carriers may not provide tracking information for up to 48 business hours after the order is shipped).
OUT OF STOCK AND BACKORDERS
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. If there are other items in your order that are in stock, they will be shipped to you. You will not be charged for any item unless it is shipped. If for any reason you wish to cancel a backordered item, please contact Customer Service during business hours by using our contact form. Include your order number in the subject of your email. We will be happy to assist you.
If you would like to cancel an online order after it has been placed, please contact Customer Service as soon as possible by using our contact form. Include your order number in the subject of your email or when leaving a voice message. We will do our best to accommodate your request.
If your order is processed and ships before it’s cancelled, we will accept the return and issue a refund but there will be a service fee charged. Cancelled orders shipped to a U.S. address will incur a $15 service fee. Cancelled orders shipped outside the U.S. will incur a $30 service fee. This service fee will be deducted from the order refund amount.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons include:
- Item(s) not available.
- Difficulty in processing payment information.
- Cannot ship to the address provided.
- A duplicate order was placed.
- Cancelled due to customer request.
If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Customer Service as soon as possible by using our contact form. Include your order number in the subject of your email.
INTERNATIONAL SHIPPING AND DELIVERY
We are proud to offer shipping via the Postal Service to more than 100 different countries. Delivery times may vary depending on the destination. Please be advised that tracking information is not available on international shipments. Shipments will normally be made within 5 business days after receipt of a purchase order by 1:00 PM Eastern Standard Time. It is the customer’s responsibility to provide accurate and complete shipping information. Failure to provide accurate and complete shipping information could potentially cause an item to be returned. Items returned for this reason will not be eligible for a refund. Items reshipped for this reason may incur additional shipping fees.
A shipping and handling charge of US$19.99 will be applied to orders up to US$100. We may occasionally offer FREE shipping Worldwide. Orders that exceed US$100 will ship FREE via standard delivery Monday through Friday. Some purchases for delivery to international destinations in certain countries may potentially be lost in transit and/or experience delivery times that may exceed our original delivery estimation. USPS does not guarantee delivery in Ukraine, Italy, Portugal, Colombia, Mexico, Peru, Turkey, Cyprus, and the countries of the Middle East. Therefore, we apologize as refunds or replacement packages will not be issued for purchases which are lost in transit. We highly advise to take this into consideration before purchasing.
Orders for international delivery may be subject to VAT and duty once the order reaches your country. It is the customer’s responsibility if these types of charges are applied. If incurred, VAT and duty must be paid before your package will clear customs. We cannot make adjustments to your order to avoid these charges. When customs clearance procedures are required, this can cause delays beyond our original delivery estimates. Orders refused for delivery due to failure and/or refusal to pay VAT or duty charges are not eligible for a refund.
RETURNS AND REFUNDS
Please note we are not accepting refunds/exchanges for any items due to sanitary reasons. If your product is defective - mail in the defective item to our address below and we will replace it with a working device with proof of purchase.
14773 Cumberland Dr. Suite 404 Building D
Delray Beach, FL 33446
Be sure to provide us with a complete shipping address, including postal code. We cannot be responsible for customers entering incomplete or incorrect shipping addresses. Packages returned for this reason will not be eligible for a refund and may incur a separate reshipping fee to have the packaged shipped to you a second time.
Please contact Customer Service for reshipping charge via our Contact form.
LUNAGLO accept the following methods of payment: American Express, Visa, Mastercard, Discover, Amazon Pay, and PayPal. We do NOT accept the following methods of payment: CODs, personal checks or money orders. We reserve the right to refuse any order that does not meet these criteria. To use PayPal, you will need to enter a U.S. postal or zip code where indicated in the checkout process. If you do not have one, you can enter any five-digit number and you will be transferred to PayPal’s website to complete your purchase.
You will be charged for your order at the time of purchase. Occasionally, orders or parts of an order are cancelled by our system for various reasons. Refer to the Order Cancellations section for more information. If your order is cancelled in whole or part, the full amount of the cancelled order or cancelled part of an order will be credited back to the method of payment you used to place your original order. If you need any assistance with billing questions, please contact Customer Service during business hours please by using our contact form. Include your order number in the subject of your email.
In the United States, LUNAGLO is required to collect applicable state and local sales tax on taxable products shipped to destinations in certain states. In general, the particular products we sell are subject to sales tax.
Currently, we are required to collect sales tax on taxable merchandise shipped to destinations in the States of Arkansas, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, Nevada, North Carolina, Oklahoma, Pennsylvania, Tennessee, Virginia and Wisconsin. We are not required to charge and collect sales tax on purchases shipped to destinations inside other states or internationally. The law in this area is rapidly changing and the states we are required to collect sales tax is subject to change.
Some state taxing authorities require the taxable amount to include any shipping and handling charges, while others charge sales tax on the merchandise purchased only. The applicable tax is separately stated and added to your purchase at the shopping cart for registered guests and at the checkout for unregistered guests.
Special rules apply to purchases made with online e-vouchers issued by Internet-based deal-of-the-day websites such as Groupon and Living Social which may offer vouchers or coupons for sale on their website redeemable for specific products on our website. In general, the customer is not charged sales tax on the purchase of the e-voucher but sales tax may be charged and collected by us when the voucher is redeemed depending on whether the particular product is subject to sales tax and whether or not we have a collection obligation in the state to which the product is shipped.
PROMOTIONS / COUPONS / E-VOUCHERS
Periodically, LUNAGLO offer promotions in the form of coupons good for trade discounts on our website. The coupon contains a list of numbers and/or letters which are entered in a box marked “Discount Codes” on the Shopping Cart page during the checkout process. To redeem a discount coupon, enter the coupon code you received in the text box marked “Discount Codes” on the Shopping Cart page during the checkout process. Then click on “Apply Coupon.” A text block will appear at the top of the page confirming the coupon has been accepted. That's all there is to it.
Coupon codes are not case sensitive. When dashes ("-") appear in the coupon code they must be used. Some coupon codes are alpha-numeric, meaning they include a combination of letters and numbers. Only one coupon code may be used per online purchase. Coupon code discounts are not applied to charges for shipping. A fixed amount discount (as distinguished from a percentage discount) which is greater than the selling price of the product or products being purchased will be applied up to the amount of the purchase price only and any excess may not be carried forward to a subsequent purchase. If you are having trouble with your coupon code being accepted, please be sure you are not entering the letter "o" or "O" for the number "0" or vice versa. If your coupon code is not accepted and you think that it should be, please contact Customer Service during business hours by using our contact form. Coupon codes are limited to 3 of the same item per household. Orders containing more than the allowed quantity are subject to be cancelled/refunded without notice.
Internet-based companies such as Groupon and Living Social periodically offer deal-of-the-day vouchers or coupons (e-Vouchers) for sale on their website redeemable for specific products on our website at a discount. Purchases of products made with e-Vouchers are subject to replacement for defects in materials or workmanship but not refunds.
MAXIMUM PURCHASE POLICY
We reserve the right to limit orders to no more than three (3) units of any item with a maximum single purchase of $350 per customer.
For information relating to orders placed with heylunaglo.com (e.g., order processing, shipping and handling, returns and exchanges), please contact Customer Service during business hours by using our contact form. Be sure to include your order number in the subject of your email or when leaving a voice message. We are happy to assist you.
LUNAGLO beauty devices include a 1-year limited warranty relating to defects found in the material and/or workmanship as listed in the instruction booklet that comes with your device. Please consult the instruction booklet for the terms, conditions and limitations of warranty.
SECURITY AND PRIVACY
You can shop at Heylunaglo.com with confidence. We have partnered with Stripe, one of the most trusted names in the payment industry that accepts credit cards and electronic check payments safely and securely for our customers. The Stripe Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. The company adheres to strict industry standards for payment processing, including:
- 256-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions in the Checkout.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
You can further help to ensure your security by taking a few simple precautions. For instance, you should always protect against unauthorized access of your LUNAGLO user name/password and your computer. You should also make sure to sign off when finished using a shared computer. If you have any questions about security on our website, please contact Customer Service during business hours by using our contact form. We will be happy to assist you.
The Terms and Conditions set forth in this document apply to your use of this website and to your purchase of products sold by internet by LUNAGLO, including its affiliates. By accessing, browsing or using this website, you acknowledge that you have read, understood and agreed to be bound by the terms and conditions set forth in this document. By placing your order for a product, you accept and are bound to the terms and conditions of sale set forth in this document. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY! THEY CONTAIN VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS. THESE TERMS AND CONDITIONS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, DO NOT ORDER/KEEP YOUR PRODUCT. If you have placed an order but do not wish to be subject to the terms and conditions set forth in this document, you must promptly cancel your order, or return your purchase in accordance with LUNAGLO's Guaranty and Return Policy.
The Site and all information and material contained on the Site or made available through the Site are provided on an “as is” and “as available” basis. LUNAGLO does not guarantee the Site and the material and information contained on the Site will be without error or defect. You agree that you take full responsibility for your use of the Site.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LUNAGLO DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL LUNAGLO BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR PROFIT, ARISING OUT OF OR PERTAINING TO THE PURCHASE OR USE OF ANY PRODUCT OR THE USE, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE, EVEN IF LUNAGLO OR A LUNAGLO AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
LUNAGLO DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING, BUT NOT LIMITED TO, ANY LIABILITY FOR PRODUCT NOT BEING AVAILABLE FOR USE, LOST PROFITS, LOSS OF BUSINESS OR FOR LOST OR CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT. EXCEPT AS EXPRESSLY PROVIDED HEREIN, LUNAGLO WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, LUNAGLO IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT INVOICED FOR THE APPLICABLE PRODUCT. SOME JURISDICTIONS MAY NOT ENFORCE ALL OF THESE LIMITATIONS, AND ONLY THE LIMITATIONS THAT ARE LAWFULLY APPLIED TO YOU IN YOUR JURISDICTION WILL APPLY.
You agree that any claim relating to this website and the materials contained on the website and related to your access and use of the website will be governed by the laws of the State of Florida without regard to Florida’s conflicts of laws principles. THE PARTIES FURTHER AGREE THAT THIS AGREEMENT, ANY SALES THEREUNDER, OR ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, AND EQUITABLE CLAIMS) BETWEEN CUSTOMER AND LUNAGLO arising from or relating to this Agreement, its interpretation, or the breach, termination or validity thereof, the relationships which result from this Agreement, LUNAGLO's advertising, or any related purchase SHALL BE GOVERNED BY THE LAWS OF THE STATE OF FLORIDA, WITHOUT REGARD TO CONFLICTS OF LAW. You agree to submit to the personal and exclusive jurisdiction of the courts located within St. Lucie County, Florida, United States.
Dispute Resolution and Binding Arbitration. YOU AND LUNAGLO ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT, SUCH AS ACCESS TO DISCOVERY, MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.
ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN CUSTOMER AND LUNAGLO, its agents, employees, principals, successors, assigns, affiliates (collectively for purposes of this paragraph, "LUNAGLO") arising from or relating to this Agreement, its interpretation, or the breach, termination or validity thereof, the relationships which result from this Agreement (including, to the full extent permitted by applicable law, relationships with third parties who are not signatories to this Agreement), LUNAGLO's advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA) or JAMS such arbitration to take place solely in St. Lucie County, Florida. Arbitration proceedings shall be governed by this provision and the applicable procedures of the selected arbitration administrator, including any applicable procedures for consumer-related disputes, in effect at the time the claim is filed. Consumer claimants (individuals whose transaction is intended for personal, family, or household use) may elect to pursue their claims in small-claims court rather than arbitration. The arbitration or small-claims court proceeding will be limited solely to the individual dispute or controversy between customer and LUNAGLO.
You agree to an arbitration on an individual basis. In any dispute, NEITHER CUSTOMER NOR LUNAGLO SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS, OR ARBITRATE ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. If any provision of this arbitration agreement is found unenforceable, the unenforceable provision shall be severed, and the remaining arbitration terms shall be enforced (but in no case shall there be a class arbitration).
The arbitrator shall be empowered to grant whatever relief would be available in court under law or in equity. This transaction shall be governed by the Federal Arbitration Act 9 U.S.C. sec. 1-16 (FAA). Any award of the arbitrator(s) shall be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction. LUNAGLO will be responsible for paying any individual consumer's arbitration fees. If you prevail on any claim that affords the prevailing party attorneys' fees, the arbitrator may award reasonable fees to you under the standards for fee shifting provided by law. For information on AAA or JAMS, contact the following: American Arbitration Association, (800) 778-7879, www.adr.org; JAMS, (800) 352-5267, www.jamsadr.com.
SPOKESPERSON DISCLOSURE STATEMENT
LUNAGLO may enter into arrangements with third parties who receive complimentary products and/or compensation in exchange for reviewing, promoting and/or sharing their experiences, beliefs, findings or opinions regarding LUNAGLO products in all forms of media, including this website. The experiences shared and views expressed by the third parties are their own. If you have questions about a particular endorsement or testimonial, please contact Customer Service by using our contact form.
NOTICE FOR CALIFORNIA RESIDENTS
Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: The name and address of the provider of this website may be found in next section Company Address. No charges are imposed, and no purchase is necessary for the use of this website other than the purchase price and applicable sales tax and shipping of products you determine to purchase. If you have a question or complaint regarding this website, you may contact us at Customer Service by using our contact form. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
Address: LUNAGLO, Corporate Headquarters, 14773 Cumberland Dr. Suite 404 Building D, Delray Beach, FL 33446.